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Frequently asked questions

• How do subscriptions work?

  Pitch subscriptions auto-renew at the end of each billing period (either monthly or yearly), and apply to a single workspace. When you add a member, you’ll pay for their seat from the moment they accept an invite to the workspace, unless they fill an empty seat. When you remove a member from your workspace, they vacate their paid seat. You can fill an empty seat free of charge by adding a new member. If you don’t fill an empty seat by the end of the billing period, the subscription renews with the quantity of occupied seats.

• What happens if I add members to a workspace on a paid plan?

  If you’re on a monthly plan, we’ll invoice you the next month, based on when you added the member. If you’re on a yearly plan, we’ll invoice you in the following month, based on when you added the member. Additional charges on the yearly plan will be invoiced once per month — so if you add multiple users throughout the month we’ll charge you in one invoice.

• Is there a time limit on the free plan?

  No — you and your team can use the free plan for as long as you want.

• How many members can I have on the free plan?

  You can have a total of 5 members in a Free workspace. All members will be admins, however, and have access to all workspace settings.

• What happens if I remove members from a workspace when I’m on a paid plan?

  When you remove members, they vacate their paid seat. You can fill an empty seat free of charge by adding a new member. If you don’t fill an empty seat by the end of the billing period, the subscription renews at the quantity of occupied seats.

• Do you have monthly and yearly billing options?

  Yes, you can pay either monthly or yearly. If you choose a yearly plan, you’ll get a discounted price for each seat.

• How do AI credits work?

  AI in Pitch helps speed up slide creation in a number of ways. You can check slides against your brand tone, personalize to a specific audience, edit and enhance images, proofread and adjust text, and more. Using AI actions consumes credits. Paid plans have a quota of AI credits per seat, with credits shared across the workspace. Credit quotas are then reset with your monthly or annual subscription. You can opt-into using more credits beyond your quota, at additional per-credit cost. The Free plan also has a one-time allocation of credits to help new users get started. For more information see the Help Center.

• Can I invite people outside my organization to collaborate on presentations?

  Yes, you can invite guests to comment on or edit individual presentations. Guests can only see presentations shared with them and will not be able to access other workspace content.

• Do I need to pay for guests?

  No, but the number of guest seats depends on the plan you choose. You can always upgrade for more guests.

• What’s the difference between Free, Pro, and Business?

  The Free plan is generous so you and a few friends can create stunning presentations at no cost. The Pro plan gives teams more creative options to deliver high-quality unbranded presentations with native videos, interactive embeds, and custom fonts, alongside workspace management, and some presentation analytics. The Business plan is designed for entire teams, especially those who rely on presentations to win work, since it includes unlimited advanced links.

• What is the commenter role?

  The commenter role lets you add members to your workspace at no additional cost. They can view and comment on all presentations visible to everyone in your workspace. Commenters can’t edit or create presentations, however. They’re a good option when you need feedback from stakeholders, or use presentations to share information in your team.

• What are presentation analytics and advanced links?

  Advanced links let you track slide views, time spent on slides, and other data when recipients open a link. They also let you require an email or passcode to access your presentation. Basic links let you share a presentation with rich animations and videos that’s always up to date, but don’t include analytics about your visitors’ activity or advanced sharing options.

• Is there a file storage limit for my workspace?

  In normal use, you should be able to create and upload presentations and files in your Pitch workspace without having to worry about file storage. We have a fair usage policy of 10GB total storage for Free workspaces, and 10GB per member on premium plans, to protect against abuse.