Problem

Your helpdesk and customer calls are research goldmines full of themes, friction points, feature requests, sentiment shifts. Most of it goes unread, summarized once a quarter if you’re lucky, and rarely makes it to the people who need it most.

Solution

AI reads every ticket and conversation, can build a customer voice deck and Notion summary, and pushes it to the right channels so product and leadership can engage with what customers are saying.

How it works

• Each quarter, prompt your connected AI: “Analyze this quarter’s Intercom conversations and call transcripts. Identify the top five themes, emerging issues, most-requested features, and sentiment trends. Build a Voice of the Customer deck from our template and a Notion document in our Voice of Customer folder, with representative quotes.”

• CS leadership reviews and adds high-level commentary and recommendations.

• Push the deck and Notion page to Slack with links to the source conversations so product and leadership can dig deeper if they want to.

Power up

Cross-reference with churn data from Stripe to assign monetary value to support themes and product opportunities. Extract quotes from Granola call transcripts and add to the deck so the team can feel customers’ true sentiments.