At Pitch we truly appreciate when ethical hackers, security researchers, or any well-intentioned person report a security vulnerability to us. We take security seriously and we will respond diligently to any email sent to firstname.lastname@example.org
The goal of this document is to define how to engage with Pitch Security Team. Please read it in full if you believe to have found a security vulnerability in our application or infrastructure.
Please, only report issues related to the following:
The following type of issues are not currently in scope, so please do not report them:
In response to your initial email to email@example.com, you will receive an acknowledgement reply email from the security team (usually within 24 hours of your report being received).
Following the initial contact, our security team will work to triage the reported vulnerability and will respond to you as soon as possible to confirm whether further information is required and/or whether the vulnerability qualifies as per the above scope, or is a duplicate report.
From this point, necessary remediation work will be assigned to the appropriate teams. Priority for bug fixes and/or mitigation will be assigned based on the severity of impact and complexity of exploitation.
Vulnerability reports may take some time to triage and/or remediate. You’re welcome to inquire on the status of the process but please limit this to no more than once every 14 days to help our security team focus on the reports as much as possible.
Our security team will notify you when the reported vulnerability is resolved (or remediation work is scheduled) and will ask you to confirm that the solution covers the vulnerability adequately. We will offer you the opportunity to provide feedback to us on the process and relationship as well as the vulnerability resolution. This information will be used in strict confidence in order to help us improve the way in which we handle reports and/or develop services and resolve vulnerabilities.
In accordance with industry standards, we ask that reporters provide a benign (i.e. non-destructive) proof of exploitation wherever possible. This helps to ensure that the report can be triaged quickly and accurately while also reducing the likelihood of duplicate reports and/or malicious exploitation for some vulnerability classes (e.g. sub-domain takeovers).
Security researchers must not:
We request that any and all data retrieved during research is securely deleted as soon as it is no longer required and at most, one month after the vulnerability is resolved, whichever occurs soonest.
If you are unsure at any stage whether the actions you are thinking of taking are acceptable, please contact our security team for guidance at firstname.lastname@example.org. Please do not include any sensitive information in the initial communications.
We do not currently run a bug bounty at Pitch. For vulnerabilities of relevant interest and impact in our application and infrastructure we will review them at per-case basics regarding any type of reward.
This policy is designed to be compatible with common good practices among well-intentioned security researchers. It does not give you permission to act in any manner that is inconsistent with the law or cause the Pitch to be in breach of any of its legal obligations, including but not limited to:
Pitch will not seek prosecution of any security researcher who reports, in good faith and in accordance with this policy, any security vulnerability on an in-scope Pitch service.
If you wish to provide feedback or suggestions on this policy, please contact our security team at email@example.com. This policy will evolve over time and your input will be valued to ensure that it is clear, complete, and remains relevant.
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