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Security Vulnerability Disclosure Policy

At Pitch we truly appreciate when ethical hackers, security researchers, or any well-intentioned person report a security vulnerability to us. We take security seriously and we will respond diligently to any email sent to security@pitch.com

The goal of this document is to define how to engage with Pitch Security Team. Please read it in full if you believe to have found a security vulnerability in our application or infrastructure.

Scope

Please, only report issues related to the following:

  • Any website or service served from the pitch.com domain
  • Any website or service served from the pitch.io domain
  • Desktop applications
  • Mobile applications
  • Official integrations

The following type of issues are not currently in scope, so please do not report them:

  • Reports of non-exploitable vulnerabilities
  • Volumetric vulnerabilities (i.e. simply overwhelming our service with a high volume of requests)
  • TLS configuration weaknesses (e.g. "weak" ciphersuite support, TLS1.0 support, sweet32, etc.)
  • Reports indicating that our services do not fully align with "best practice" e.g. missing security headers (CSP, x-frame-options, etc.) or sub-optimal email-related configuration (SPF, DMARC, etc)

Interactions between you and Pitch

In response to your initial email to security@pitch.com, you will receive an acknowledgement reply email from the security team (usually within 24 hours of your report being received).

Following the initial contact, our security team will work to triage the reported vulnerability and will respond to you as soon as possible to confirm whether further information is required and/or whether the vulnerability qualifies as per the above scope, or is a duplicate report.

From this point, necessary remediation work will be assigned to the appropriate teams. Priority for bug fixes and/or mitigation will be assigned based on the severity of impact and complexity of exploitation.

Vulnerability reports may take some time to triage and/or remediate. You’re welcome to inquire on the status of the process but please limit this to no more than once every 14 days to help our security team focus on the reports as much as possible.

Our security team will notify you when the reported vulnerability is resolved (or remediation work is scheduled) and will ask you to confirm that the solution covers the vulnerability adequately. We will offer you the opportunity to provide feedback to us on the process and relationship as well as the vulnerability resolution. This information will be used in strict confidence in order to help us improve the way in which we handle reports and/or develop services and resolve vulnerabilities.

Research and reporting guidance

In accordance with industry standards, we ask that reporters provide a benign (i.e. non-destructive) proof of exploitation wherever possible. This helps to ensure that the report can be triaged quickly and accurately while also reducing the likelihood of duplicate reports and/or malicious exploitation for some vulnerability classes (e.g. sub-domain takeovers).

Security researchers must not:

  • Access unnecessary amounts of data. For example, two or three records is enough to demonstrate most vulnerabilities (such as an enumeration or direct object reference vulnerability)
  • Violate the privacy of Pitch users, staff, contractors, systems, etc. For example, by sharing, redistributing and/or not properly securing data retrieved from our systems or services
  • Communicate any vulnerabilities or associated details via methods not described in this policy or with anyone other than your dedicated Pitch security contact
  • Modify data in our systems/services which is not your own
  • Disrupt our service(s) and/or systems
  • Disclose any vulnerabilities in Pitch systems/services to 3rd parties/the public prior to the Pitch confirming that those vulnerabilities have been mitigated or rectified. This does not prevent notification of a vulnerability to 3rd parties to whom the vulnerability is directly relevant, for example where the vulnerability being reported is in a software library or framework – but details of the specific vulnerability in Pitch must not be referenced in such reports. If you are unsure about the status of a 3rd party to whom you wish to send notification, please email security@pitch.com for clarification.

We request that any and all data retrieved during research is securely deleted as soon as it is no longer required and at most, one month after the vulnerability is resolved, whichever occurs soonest.

If you are unsure at any stage whether the actions you are thinking of taking are acceptable, please contact our security team for guidance at security@pitch.com. Please do not include any sensitive information in the initial communications.

Rewards and bug bounty

We do not currently run a bug bounty at Pitch. For vulnerabilities of relevant interest and impact in our application and infrastructure we will review them at per-case basics regarding any type of reward.

Legalities

This policy is designed to be compatible with common good practices among well-intentioned security researchers. It does not give you permission to act in any manner that is inconsistent with the law or cause the Pitch to be in breach of any of its legal obligations, including but not limited to:

  • The General Data Protection Regulation 2016/679 (GDPR)

Pitch will not seek prosecution of any security researcher who reports, in good faith and in accordance with this policy, any security vulnerability on an in-scope Pitch service.

Feedback

If you wish to provide feedback or suggestions on this policy, please contact our security team at security@pitch.com. This policy will evolve over time and your input will be valued to ensure that it is clear, complete, and remains relevant.