Legal Information

On this page you can find our Legal Notice, Privacy Policy, and Terms of Use. For any questions, please contact privacy@pitch.com.

Legal Notice

Pitch Software GmbH
Joachimstraße 7
10119 Berlin
Germany
hello@pitch.com

Managing Director (Geschäftsführer and redaktionell Verantwortlicher)
Adam Renklint

Commercial Register (Handelsregister)
Local Court (Amtsgericht) of Charlottenburg HRB 193605 B

VAT-ID (Umsatzsteueridentifikationsnummer)
DE316292236

We assume no liability for the content of websites linked to us.
The owners of these linked websites take sole responsibility for their contents.

Terms of Use

Pitch Software GmbH

  1. Scope of Application and General Provisions

    1. These Terms of Use (hereinafter referred to as "ToU") apply to the provision and use of Pitch’s cross-platform Software-as-a-Service (SaaS) for collaboratively creating, editing, and sharing presentations (hereinafter referred to as "Software", substantiated in Section 3.2) by Pitch Software GmbH, Joachimstraße 7, 10119 Berlin (hereinafter referred to as "Pitch"). Free services offered by Pitch address both consumers (Verbraucher) pursuant to Section 13 German Civil Code, and businesses (Unternehmer) pursuant to Section 14 German Civil Code. Paid Plans (as defined in Section 3.2) are offered exclusively to companies or persons that legally qualify as entrepreneurs (Unternehmer) (the respective customer hereinafter referred to as "Customer", together with Pitch the "Parties").

    2. For the avoidance of doubt: The Customer is a consumer (Verbraucher) insofar as the purpose of the subscribed services is predominantly outside his trade, business or profession. On the other hand, an entrepreneur (Unternehmer) is any natural or legal person or partnership with a legal personality who or which, when concluding the Contract, acts in the exercise of its trade, business or profession.

    3. Deviations from these ToU shall only be considered agreed if they have expressly been confirmed in writing by Pitch. In particular, the mere omission of an objection by Pitch against any general terms and conditions of the Customer shall not cause such terms and conditions to be considered agreed. This shall also apply if Pitch performs Services unconditionally upon knowledge of opposing terms and conditions of the Customer or terms and conditions diverging from these ToU.

    4. For important reasons, in particular in the event of changes to statutory provisions, judicial precedents, the Software or market conditions, Pitch may notify the Customer of amendments to these ToU. The amended ToU shall be deemed to have been agreed if the Customer has not objected to the amendment within one month upon receipt of the notification and Pitch has explicitly notified the Customer of this consequence. Regardless of the foregoing, changes to the scope of the Contractual Service (Umfang der geschuldeten Leistungen) require the express consent of the Customer.

  2. Conclusion of Contract

    1. To access the Service, the Customer must first select a supported login method to start the signup process. Subsequently, by checking the respective boxes, the Customer accepts the then current versions of Pitch’s ToU, privacy policy (https://pitch.com/privacy-policy), and data processing agreement (https://pitch.com/dpa). By clicking the corresponding button and proceeding with the sign up process, the Customer accepts Pitch's offer to conclude a contract (the "Contract") including these ToU. Upon completion of the signup process, a workspace is created to which the Customer can invite other users (each user a "Workspace Member") to collaborate on presentations.

    2. In subscribing to a Paid Plan, the Customer, acting as a Admin or Workspace Owner, guarantees that they act in the capacity as entrepreneur (Unternehmer) pursuant to Section 14 German Civil Code (Bürgerliches Gesetzbuch, BGB) and warrant that they are legally authorized to represent the entity they are acting on behalf of and bind the entity to these Terms of Use.

  3. Scope of Services

    1. The Software is a cross-platform SaaS application for collaboratively creating, editing, and sharing presentations (the "Contract Purpose"). The provision of the Software shall hereinafter be referred to as the "Service".

    2. Pitch may offer free plans (each a "Free Plan") and paid plans (each a "Paid Plan") for the subscription to the Service. The individually agreed scope of Service of the Contract between the Customer and Pitch shall be based on the respective Free Plan or Paid Plan as described on the Pricing Page and selected by the Customer (such selected plan the "Plan"). The Service owed by Pitch according to the contractually agreed scope of Service shall hereinafter be referred to as "Contractual Services"; the term "Software" shall only include those parts of the Software which are covered by the contractually agreed scope of services.

    3. Pitch reserves the right to remove certain features from the Free Plans at its own discretion.

    4. Upon completion of the signup process, the Customer may add and remove other users to the workspace. On a Free Plan, adding additional users is free of charge. On a Paid Plan, adding additional users may incur cost as per the Pricing Page. Each paying user in a workspace is referred to as a "Paid Seat".

    5. The Customer may upgrade from a Free Plan to a Paid Plan, or switch to a more comprehensive Paid Plan at any time; in this case, from the time of the switch the details concerning the scope of services, remuneration, etc. of the new Plan stated on the Pricing Page shall apply. A switch to a cheaper Plan is only permissible with the consent of Pitch or if the notice period specified in these ToU or on the Pricing Page is observed.

    6. The Customer may at any time decrease or increase the number of Paid Seats. Decreasing or increasing the number of Paid Seats does not affect the term or terminability of the Customer’s Plan. In case of increase, the cost for each increase is subject to the provisions of the applicable Pricing Page and is calculated on a pro-rated basis under consideration of the billing period of the Customer’s Plan. In case of decrease, the compensation owed by the Customer under his Plan proportionately decreases with effect as of the next billing period of his Plan.

  4. Use of the Software by the Customer

    1. The Software is used by means of telecommunications via the browser or a stand-alone application.

    2. The Customer may only use the access to the Software itself and for the contractually agreed purpose.

    3. The Customer undertakes to take appropriate security precautions to ensure that access to the Software is not used by unauthorised persons. Such security precautions include in particular the use of a secure password, not sharing user credentials with other individuals and Workspaces.

    4. The Customer may only enter data, texts, pictures and other content (including custom fonts) into the Software

      1. that comply with applicable law;

      2. that do not infringe third party rights; and

      3. to the entering of which the Customer is legally entitled without any restrictions.

      The Customer agrees that Pitch may process the content uploaded by the Customer for the purposes of this Contract, in particular store such content and make it available for retrieval.

      Pitch is entitled to delete content uploaded by the Customer if reasonable grounds exist for Pitch to assume that the content was not entered into the Software in compliance with the provisions of these ToU.

    5. Content included in the Software, in particular pictures, graphics and/or fonts, may only be used for the purposes of this Contract.

    6. The Customer agrees not to upload, transmit, support, incite, promote or otherwise make available any content that is or could reasonably be viewed as unlawful, racist, hostile, violent, discriminatory (including relating to race, religion, sex, sexual orientation, age, disability, ancestry or national origin), harmful, harassing, defamatory, vulgar, obscene or otherwise objectionable or which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

    7. The Customer indemnifies and holds Pitch harmless from all claims by third parties (in particular from claims arising out of breach of copyright, competition, trademark or data protection law) that are asserted against Pitch in connection with the Customer’s use of the Software insofar as such claims do not result from wilful or grossly negligent behaviour of Pitch or its legal representatives or agents (gesetzliche Vertreter oder Erfüllungsgehilfen). This indemnification obligation comprises the reimbursement for appropriate costs that Pitch incurred in the course of asserting or defending its legal rights in this context.

  5. Availability

    1. Pitch shall not be responsible for establishing and maintaining the data link between the Customer's IT systems and the Transfer Point. "Transfer Point" shall mean the router exit of the Pitch data centre or its subcontractor's data centre through whose server the Software is operated. Pitch is not responsible for malfunctions beyond the Transfer Point. The Customer is responsible for the procurement and maintenance of the necessary hardware and connections to public telecommunications networks. The costs of setting up the online connection and maintaining it on the Customer's side shall be borne by the Customer. Pitch is not liable for the security, confidentiality or integrity of the data communication, which is conducted via third party communication networks. Pitch is also not liable for malfunctions in data transmission caused by technical errors or configuration problems on the part of the Customer.

    2. The Software availability owed by Pitch depends on the Plan chosen by the Customer and is specified on the Pricing Page. If the Pricing Page does not contain any regulations, the following applies: If the Customer has chosen a Free Plan, Pitch does not owe any availability. If the Customer has chosen a Paid Plan, Pitch shall owe an Availability of at least 99% in the Contract's yearly average.

    3. Pitch strives to provide the Customer with the best possible customer experience. However, contractually, Pitch does not owe the comprehensive error-free operation and usability of the Software. Pitch only owes that the Customer can use the Software for the Contract Purpose at the level of Availability as set out in Section 5.2. "Availability" means that the Customer can access and use the main features of the Software. Times during which the Software is not available due to an error or other reasons are considered "Downtime".

    4. For determining the Availability, such Downtime is not taken into account

      1. in which the Software cannot be reached due to technical or other problems for which Pitch is not responsible (force majeure, third-party fault, errors in the IT systems of the Customer or the third party service providers acting on his behalf, etc.);

      2. which is due to a breach of the Customer's obligation to cooperate, in particular to a delayed or incomplete transmission of an error message; or

      3. which is used for normal maintenance work of up to five hours a month.

  6. Software Operation and Changes

    1. Pitch intends to use state-of-the-art technology and shall be entitled to regularly carry out or introduce updates, new versions or upgrades of the Software (hereinafter referred to uniformly as “Updates”) in order to adapt the Software to new technical or commercial requirements, to implement new features, or to make changes to existing features in order to improve the Software.

    2. If and insofar as the suitability of the Software for the Contract Purpose is materially impaired by an Update (such an Update a “Material Change”), Pitch shall inform the Customer in text form of the introduction of the Material Change at least four weeks prior to it becoming effective (a “Change Notice”). If the Customer does not object to the Material Change within two weeks after receipt of the Change Notice in text form (the “Objection Notice”), the Material Change shall become an integral component of the Contract. With each Change Notice, Pitch shall inform the Customer of the Customer’s rights pursuant to this Section 6.2, in particular: (i) the objection right, (ii) the period foreseen for objection and (iii) the legal consequences of not declaring an objection to the Material Change in time.

    3. If the Customer objects to the Material Change, Pitch shall further provide the Software for use to the Customer without the Material Change unless this is impossible for technical or organizational reasons or Pitch cannot reasonably be expected to do so. In the latter case, the Customer is entitled to terminate the Contract extraordinarily for good cause within four weeks (the “Exercise Period”). If the Customer does not make use of its termination right, the Material Change shall become an integral component of the Contract. The Exercise Period shall commence as soon as Pitch has informed the Customer in text form of (i) the non-continuability of the Contract without the Material Change, (ii) the Customer’s extraordinary termination right and (iii) the legal consequences of the expiry of the Exercise Period.

  7. Publication of Content on pitch.com

    1. The Customer may have the option to make presentations created by the Customer, including data, text, pictures and other content (the "Customer Content"), publicly accessible via the pitch.com platform (the "pitch.com Platform").

    2. The Customer may only publish Customer Content on the pitch.com Platform

      1. that complies with applicable law;

      2. that does not infringe third party rights; and

      3. to the publishing of which the Customer is legally entitled without any restrictions.

      The Customer agrees that Pitch may process the Customer Content for the purposes of this Contract, in particular store such content and make it accessible via the pitch.com Platform.

      Pitch does not review the Customer Content before publishing. Pitch is entitled to delete content published by the Customer if reasonable grounds exist for Pitch to assume that the content was not published in compliance with the provisions of these ToU.

    3. The provisions in Section 4.6 and 4.7 apply to the publication of Customer Content on the pitch.com Platform accordingly.

  8. Compensation and Terms of Payment

    1. The compensation for the use of the Software by the Customer and the respective terms of payment shall be based on the Pricing Page shown to the Customer in the purchase flow, available at app.pitch.com/app/pricing/. The Contract is governed by the current version of the Pricing Page at the time the Contract is concluded or the switch to a more comprehensive Paid Plan or the upgrade from a Free Plan to a Paid Plan according to Section 3.5 is performed (in the applicable version of the "Pricing Page"). In case of renewal of a Paid Plan according to Section 17.2, the version of the pricing page applicable to the Customer does not change but remains the same, unless a price change has been introduced according to 8.4..

    2. All fees and prices indicated by Pitch are net prices without taxes (e.g. VAT), non-cancelable and non-refundable. The Customer shall be responsible for payment of all taxes and any related interest and/or penalties resulting from any payments made hereunder. The payment period depends on the Paid Plan chosen by the Customer and as set out on the Pricing Page. If the Pricing Page does not contain any provisions on the payment period, the compensation is to be paid monthly in advance upon receipt of the respective invoice issued by Pitch. Invoices are sent by Pitch to the Customer via email.

    3. The available payment options are detailed on the Pricing Page. If the Pricing Page does not contain any provisions on the payment options, payments can be made via credit card.

    4. Pitch is entitled to adjust its net prices to compensate personnel cost or other cost increases annually in an appropriate amount. Pitch will announce these price adjustments and the effective date of the price adjustments to the customer in text form. The price adjustments shall not apply to the periods the Customer has already paid for. If the price increase is more than 5% of the previous price, the Customer may object to this net price increase within a period of two weeks from notification. A change in the price resulting from a change in the scope of features or the number of employees to be administered shall not be deemed a price adjustment within the meaning of this section 8.4.

  9. Warranty for Material and Legal Defects

    1. Pitch warrants that the Software corresponds to the agreed scope of Service when used in accordance with the Contract and that it is not encumbered with material or legal defects ("Defects") which more than insignificantly impair the suitability of the Software for the Contract Purpose. Immaterial deviations shall not be considered as Defects.

    2. The Customer shall be obliged to communicate any Defect to Pitch immediately upon appearance. Pitch shall remedy any duly notified Defects appearing in the Software within a reasonable period of time.

  10. Liability

    1. The no-fault based liability pursuant to Section 536a(1) German Civil Code for Defects in the Software existing at the time of contracting shall be excluded, unless the Defect relates to a feature of the Software essential for the Contract Purpose.

    2. Pitch is liable for damages if arising from (i) willful misconduct or gross negligence of Pitch or its legal representatives or agents (gesetzliche Vertreter oder Erfüllungsgehilfen), (ii) negligent violation of a material contractual duty (Kardinalpflichten) by Pitch or its legal representatives or agents, however, limited to typical damages which are foreseeable at the time of the conclusion of the Contract or (iii) negligence of Pitch or its legal representatives or agents in a way causing injury to life, body or health, or (iv) any compulsory statutory liability of Pitch or its legal representatives or agents. Material contractual duties (Kardinalspflichten) are duties the fulfillment of which is a prerequisite for proper execution of the Contract or the breach of which endangers attainment of the Contract Purpose and the observance of which the Customer must regularly rely on.

    3. Any contributory negligence on the part of the Customer shall be taken into account. In particular, Pitch shall only be liable for the recovery of data if the Customer has taken all necessary and reasonable data backup precautions and ensured that the data can be recovered at reasonable cost from data material kept in machine-readable form.

    4. This liability arrangement is conclusive. It shall apply with respect to all damage compensation claims, irrespective of their legal ground, particularly also with respect to pre-contractual claims or collateral contractual claims. This liability arrangement shall also apply in favor of legal representatives and agents of Pitch if claims are asserted directly against them.

    5. The Customer is obliged to immediately notify any damage pursuant to the above liability provisions to Pitch in text form or to have such damage documented by Pitch, so that Pitch is informed as early as possible and can possibly still mitigate the damage together with the Customer.

  11. Non-contractual Use, Damages

    1. For each case in which a Contractual Service is used unauthorisedly under the responsibility of the Customer, the Customer shall pay damages in the amount of the compensation that would have been due for the contractual use under the minimum contract period applicable to this Service. The Customer reserves the right to prove that the Customer is not responsible for the unauthorised use or that there is no damage or considerably less damage.

    2. Pitch remains entitled to claim further damages.

  12. Limitation of Claims

    1. Claims of the Customer based on the breach of any duty not consisting of a Defect become time-barred, except in the event of intention or gross negligence, within one year from beginning of the limitation period. This shall not apply if the damage in question incurred by the Customer consists in personal injury. Claims for personal injury become statute-barred within the statutory limitation period.

    2. Any rescission of contract or reduction of payments shall be invalid if the claim to performance or subsequent performance of the Customer has become time-barred.

  13. Copyright and License

    1. The Software is protected by copyright. Pitch represents that the general operation of the Software is permitted by law, does not violate any statutes, regulations or directives and, in particular, does not infringe on any third party rights. Pitch undertakes to indemnify the Customer against legitimate third party claims due to the operation of the Software and to compensate the Customer for any damage incurred in this context (including reasonable costs of legal defense) in accordance with Section 10.

    2. The Customer shall have the non-transferrable, non-exclusive right, temporally restricted to the term of the Contract, to use the Service via the Internet for the contractual purpose agreed under the Contract. The Customer shall not obtain any rights beyond this. In particular, the Customer is not entitled to make the Software accessible to third Parties or to use them in any other way outside the purpose of the Contract. In particular, the Customer has to refrain from copying, decompiling, reverse engineering or editing the Service beyond the Contract Purpose.

    3. The Software includes open source software provided by third parties (see list here).

  14. Feedback

    The Customer agrees that Pitch may freely use, exploit and further develop any feedback provided by the Customer.

  15. Purchase of Rights to Third Party Content

    1. The Service may include the possibility of the Customer to acquire the right to use, reproduce, copy or disseminate content (e.g. pictures or videos) owned or licensed by third parties (“Third Party Content”). In this case, Pitch acts as a reseller of the entity or person owning or licensing the Third Party Content.

    2. The compensation, payment conditions and other provisions regarding the purchase of Third Party Content by the Customer via the Software as well as the scope of the rights of use shall be governed by the provisions contained on the Pricing Page applicable at the time of the respective purchase. If the Pricing Page contains no provisions, the Parties will conclude a separate agreement thereon.

  16. Set-off, Reduction, Retention

    1. The Customer shall only have a right of set-off, reduction and/or retention against Pitch if its counterclaim has been legally established, undisputed or acknowledged by Pitch.

    2. Furthermore, the Customer may only exercise a right of retention if the counterclaim is based on the same contractual relationship.

    3. The Customer's right to reclaim remuneration not actually owed shall remain unaffected by the limitation of Section 16.1.

  17. Term and Termination

    1. The term of the Contract and terminability shall be governed by the provisions of the Pricing Page on the Plan chosen by the Customer. If the Pricing Page does not contain any information on the term or terminability of a Free Plan, such Plan shall run for an indefinite period and may be terminated by either party with immediate effect.

    2. If the Pricing Page does not contain any information on the term or terminability of a Paid Plan, such Plan shall run for one month and may be terminated by either party with effect as of the end of the month. If the Paid Plan is not terminated, it is automatically renewed for one further month; for such renewed period, the provisions of the Pricing Page applicable to the Customer at renewal date shall apply.

    3. The Parties’ statutory right to extraordinary termination remains unaffected. An important reason is present for the other contracting party in particular if:

      1. one of the Parties seriously breaches its obligations under the Contract and the other Party can no longer reasonably be expected to abide by the Contract;

      2. the Customer is more than one (1) month in arrears with the payment of due fees or other remuneration, even after the expiry of a reasonable period set by Pitch to remedy the situation;

      3. insolvency proceedings are applied for, instituted or dismissed in respect of all or part of the assets of a Party;

      4. one of the Parties has a reason for insolvency within the meaning of Sections 17-19 Insolvency Statute (Insolvenzordnung, "InsO"); or

      5. the financial circumstances of a Party deteriorate to such an extent that proper performance of the Contract can no longer be expected, even if there is no reason for insolvency within the meaning of Sections 17-19 InsO.

    4. Each termination must be made by declaration in text form. If the Contract is canceled or terminated by any party, any unused credits will expire immediately and can neither be refunded nor used for a future Contract.

  18. Secrecy

    1. The Parties undertake to maintain temporally unlimited secrecy regarding all confidential information which they will obtain or have already obtained in the context of the contractual relation and not to disclose or otherwise use such information, unless necessary to perform the Contract. Confidential information are all information and documents of the Parties labeled as confidential or to be considered confidential based on the circumstances, particularly information concerning operating routines, business relations, further business or trade secrets, know-how, all work results, the business model of Pitch, as well as features to which Customers may have early access for testing purposes.

    2. Exempt from this obligation shall be confidential information:

      1. that can be demonstrated to have already been known to the other Party upon initiation of the Contract or become known thereafter through third Parties without any breach of a confidentiality agreement, of statutory provisions, or of administrative orders;

      2. that was known to the general public, unless this was due to a breach of this Contract;

      3. that had to be disclosed based on statutory obligations on the order of a court or authority. As permissible and feasible, the Party obliged to disclosure shall inform the other Party in such event in advance, providing it with the opportunity to take action against the disclosure.

    3. Any disclosure of confidential information to third Parties shall require the express written approval of the other Party, unless otherwise expressly agreed.

    4. The Parties shall ensure through suitable contractual arrangements that the employees and contractors working for them shall also, without temporal restriction, refrain from individual use or disclosure of confidential information. The Parties shall only disclose to employees or contractors confidential information to the extent such employees or contractors need to know the information for the fulfillment of the Contract.

    5. The Customer consents for Pitch to disclose the collaboration between Pitch and the Customer in marketing materials for marketing purposes and in this connection also use the company logo of the Customer. The Customer may revoke this consent pursuant to this Section 18.5 at any time by declaration in text form (e.g. via e-mail to privacy@pitch.io).

  19. Data Protection

    1. Pitch treats the Customer's personal data in accordance with data protection standards and specifications.

    2. Pitch acts as a data processor within the meaning of Art. 28 GDPR vis-à-vis such customers that feed personal data (personenbezogene Daten) of their customers into the Software. As part of the online registration process, the Parties conclude a data processing agreement pursuant to Art. 28 GDPR. A completion of the online registration process is not possible without the conclusion of the data processing agreement.

  20. Final Provisions

    1. The following only applies to customers which legally qualify as businesses (Unternehmer) pursuant to Section 14 German Civil Code: Should individual provisions of the Contract of use or other contractual documents be or become invalid or unenforceable in whole or in part or should they not contain a necessary provision, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision or to fill the loophole, the legally admissible provision shall be deemed to have been agreed retroactively which corresponds as closely as possible to what the Parties would have wished or would have been agreed in spirit and purpose by the Parties if they had considered the invalidity or unenforceability of the provision in question or the loophole.

    2. If these ToU refer to a written form or notification, the sending of an e-mail shall also suffice respectively.

    3. The Contract and the other contract documents are subject to the law of the Federal Republic of Germany to the exclusion of the German conflict of laws principles and the UN Convention on Contracts for the International Sale of Goods. Statutory provisions on the restriction of choice of law and the applicability of mandatory law in particular of the place where a customer which legally qualifies as consumer (Verbraucher) pursuant to Section 13 German Civil Code has its habitual residence (gewöhnlicher Aufenthalt) remain unaffected.

    4. Vis-à-vis customers that qualify as merchant (Kaufmann), legal entity under public law (juristische Person des öffentlichen Rechts) or separate fund under public law (öffentlich-rechtliches Sondervermögen), for all disputes arising from or in connection with the Contract or the ToU, including their validity, the District Court of Berlin (Landgericht Berlin) shall have exclusive jurisdiction to the extent permitted by law.

    5. The European Commission provides a platform for an online settlement of disputes which can be accessed under https://ec.europa.eu/consumers/odr/. Pitch is neither obliged to take part in alternative dispute resolutions before a consumer dispute settlement commission nor will it do so voluntarily.

Privacy Policy

This privacy policy informs you about Pitch's data processing.

1. General Information regarding Data Processing

Pitch is a collaborative presentation software built for modern teams. Depending on your relationship with us, and how you have come in contact with our services, different parts of our privacy policy will apply to you.

If you have joined or visited a workspace (whether on a Starter or Pro account), or are viewing the presentation of a business (as a reader, with no account), our customer (usually a company or an organization) is the controller of the information provided to Pitch via the use of Pitch. To understand how your data is processed, you will need to review their policies.

In all other cases, Pitch will be the controller of your data and the following provisions will apply. 

1.1 Pitch as Data Controller

Data controller is Pitch Software GmbH, Joachimstraße 7, 10119 Berlin/Germany, registered with the commercial register at local court of Charlottenburg under HRB 193605 B, represented by the managing director Christian Reber, phone: +49 (0) 30 9837 0206, email: hello@pitch.com, VAT-ID DE316292236 ("we/us" or "Pitch").

We have appointed an external data protection officer through Simpliant. Simpliant advises us as an external data protection officer, and regarding the implementation and maintenance of our data protection management system.

You can contact our appointed data protection officer:

privacy@pitch.com

More information about Simpliant can be found at http://www.simpliant.de

1.2 Scope of Data Processing

Personal data are any information relating to an identified or identifiable natural person. Applicable legal provisions are in particular those of the regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016, repealing the directive 95/46/EC, on the protection of individuals with regard to the processing of personal data, on the free movement of such data ("General Data Protection Regulation", GDPR) as well as in the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) and the German Telemedia Act (Telemediengesetz, TMG).

1.3 Your Rights

In accordance with the statutory provisions, you as the data subject have the following rights:

  • the right to access,
  • the right to rectification or erasure,
  • the right to restriction of processing,
  • the right to data portability,
  • If you have provided us with your personal data on the basis of a consent, you could withdraw the consent at any time with effect for the future,
  • You may object to the processing of your personal data, if your personal data are processed for direct marketing purposes and/or on the basis of legitimate interests pursuant to Art. 6 (1) f GDPR insofar as there are reasons for this arising from your particular situation.

To exercise these rights named above you may contact us at any, for example via email to privacy@pitch.com.

You have also the right to lodge a complaint with a supervisory authority at your choice (for example: Berliner Beauftragte für Datenschutz und Informationsfreiheit https://www.datenschutz-berlin.de/kontakt.html). 

An overview of the Data Protection Authorities may be found here: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html or http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

1.4 Storing and Deleting Data

The duration of the data storage depends on the respective data category and processing activity. If the storage period is not further specified, your personal data will be deleted or blocked as soon as the purpose or legal basis for storage ceases to apply. Personal data will not be deleted if storage is required by law and in the event of a possible legal dispute.

1.5 Profiling and automated decision making

We do not use automated decision-making including profiling when processing data concerning our Website or Platform.

1.6 Data Security

For the best possible security of user data our service through the Website is provided via a secure SSL connection between your server and the browser. That means that the data shall be transferred in encrypted form. We have implemented suitable technical and organizational measures.

1.7 Data Processing by Third Parties / Data Processing outside the EU

We may use third party service providers that process your data for the purposes named in this privacy policy. We process your personal data by using third party providers in the EU and the USA, whereas data protection standards applicable in the EU are ensured. A list of the data processors processing data outside the EU and corresponding information is available by request via email to privacy@pitch.com.

2. Data processing on our website

2.1 Server Logs

Nature and purpose of data processing

We collect data on each visit to our website pitch.com ("Website") (so-called Server log files), which include:

Name of the Website visited, date and time of the visit, data amount transferred, information on a successful call, browser type as well as version, operating system of the user, referrer URL (the page visited before), IP address and the requesting provider as well as the following, if a mobile end device is being used:

country code, language, name of device, name and version of operating system.

We use these server log files only for statistical evaluations for the purpose of optimizing our services and in order to guarantee the stability and operational security of the Website. 

Legal basis

When personal data (such as the IP-address) are stored the legal basis for this is Art. 6 (1) f. GDPR based on our legitimate interest in quality assurance and website security.

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement. 

Third Country Transfer 

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Storage duration

The log files and IP addresses of website visitors, which we process as described below, are deleted within 30 days.

2.2 Newsletter

Nature and purpose of data processing

When registering for the newsletter, you have to provide an email address and your name. In our newsletter we inform you about our services and products also described on our Website. In case of registration for the newsletter we also store the IP address, the device name, the mail provider as well as the user's first and last name and the date of registration. We also analyze how users consume our newsletter. This includes tracking of newsletter openings and how the newsletter is consumed. 

Legal basis

The data processing for sending and analyzing our newsletters as described above is based on your consent (Art. 6 (1) a GDPR).

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Transfer to third countries

Adequate safeguards for the transfer of your data to countries outside of the EU/EAA are in place. The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Storage duration

We will process your personal information until your consent is revoked.

Revocation of consent

If you do not want to receive any newsletters by us in the future and/or wish to object to the analysis of your data through such newsletters please use the "unsubscribe" link contained in each newsletter or send us an email to privacy@pitch.com.

2.3 Careers Section on our Website

Nature and purpose of data processing

We will process your data through the careers section of the Website, if you apply to an open position at Pitch. 

In order to submit your application you need to provide your name, email address, as well as your resume and/or CV.

We may also ask for additional information to assist us with our recruitment process and in the event, you are offered a job. Such data may include date of birth, telephone number, gender, your career history, qualifications, country of residence, language skills and any other personal information you include in your interactions with us. 

You may also share details of other people with us; for example, if somebody else referred the job to you (someone you know at Pitch or otherwise). In those circumstances, you will need to check with that person that they are happy for you to share their personal information with us, and for us to use it in accordance with this privacy policy.

In particular, we use your data:

  • To get in touch with you, communicate with you, update you and to facilitate your application;
  • To respond to your questions or concerns;
  • To carry out vetting of staff members by contacting references (where required); 
  • To assist in any disputes, claims or investigations relating to your application, or
  • To comply with our legal, regulatory, and professional obligations.

If you do not provide your personal data, you may face certain disadvantages, for example we will not be able to provide you with our recruiting processes or keep you informed about future opportunities.

Legal basis

We process your personal data for fulfilling our contractual or pre contractual obligations (based on Art. 6 (1) b. GDPR) or -- as applicable -- for the purpose of the employment relationship with you (Section 26 BDSG)

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Transfer to third countries

Adequate safeguards for the transfer of your data to countries outside of the EU/EAA are in place. The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Storage duration 

We will store your information for 6 months after notification that we could not retain your application for a position at Pitch.

2.4 Talent Pool

Nature and purpose of data processing

If we cannot offer you a position immediately based on your application, we might want to keep you informed about other opportunities in the future. In order to do so, we need to keep the information specified under 2.3.

Legal Basis

We process your data based on your consent (based on Art. 6 (1) a. GDPR.

Recipients and Transfer to third countries

(see 2.3)

Storage duration

With your explicit consent to contact you for further opportunities, we will process your information no longer than 2 years. 

Revocation of consent

You may withdraw such consent with effect for the future at any time via email to hr@pitch.com.

2.5 Contacting Us

Nature and purpose of data processing

If you send us an e-mail or contact us via an online form, your contact data, name, email address and other data provided respectively, are processed by us in order to deal with your inquiry or to be able to contact you at a later time for follow up questions. 

Legal basis

These data are processed only on the basis of our legitimate interests to offer efficient communications channels to the public (Art. 6 (1) f. GDPR), or on the basis of initiating a or communicating under an existing business relationship (legal basis Art. 6 (1) b. GDPR).

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Transfer to third countries

Adequate safeguards for the transfer of your data to countries outside of the EU/EAA are in place. The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

2.6 Covid Help

Nature and purpose of data processing

Pitch offers companies or individuals that are suffering economic hardship due to the covid pandemic the opportunity to apply for a free period of use of the Pitch platform. In order to process such application, Pitch needs to process company data, documents proving COVID related hardship, contact email, all of which may contain personal data.

Legal basis

The processing is carried out to initiate and fulfill pre-contractual measures Art. 6 para. 1 lit. b GDPR.

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Transfer to third countries

Adequate safeguards for the transfer of your data to countries outside of the EU/EAA are in place. The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

2.7 Website Analytics

Nature and purpose of data processing

This website uses technology based on cookies that helps us better understand how the website is used. We do this by compiling reports about activity on the site that do not identify specific individuals. Analysis cookies transmit your IP address to a service provider for this purpose. Data collected by performance cookies may be linked to accounts of Pitch users.

Legal basis

The processing is carried out with your consent according to Art. 6 para. 1 lit. a GDPR.

Recipients

Recipient of the data is a processor on behalf. For this purpose, we have concluded the necessary data processing agreement under which the service provider is obliged to process the data only in accordance with our instructions.

Withdrawal of Consent

You can withdraw your consent at any time by clicking "Manage cookie settings" below. An opt-out cookie will be installed on your device. This will prevent collection in the future as long as the cookie remains installed in your browser.

2.8 Advertisement (conversion tracking and retargeting)

Nature and purpose of data processing

We use cookie-based technologies to help us deliver more effective and personalized ads.

This enables us to determine visitors to our online offer as a target group for the display of advertisements (so-called "targeted advertisement"). We can further track the effectiveness of our online advertisements by seeing whether users were redirected to our website after clicking on such advertisements (so-called "conversion tracking"). We may also use service providers to identify users that have visited our site as potential customers and recipients of advertisements (so-called “retargeting”).

For the above mentioned we process an unique online identifier, your IP-address as well as information regarding buttons clicked, the names of these buttons, and all pages visited based on the button clicks.

Legal basis

The processing is carried out with your consent according to Art. 6 para. 1 lit. a GDPR.

Recipients

Recipient of the data is a processor on behalf. For this purpose, we have concluded the necessary data processing agreement under which the service provider is obliged to process the data only in accordance with our instructions.

Retention Period

The data will be deleted after one year. 

Withdrawal of Consent

You can withdraw your consent at any time by clicking "Manage cookie settings" below. An opt-out cookie will be installed on your device. This will prevent collection in the future as long as the cookie remains installed in your browser.

2.9 User Surveys

Nature and purpose of data processing

We sometimes perform online surveys related to our products in order to gain insights and improve our services. When completing a survey on our Website, we process your email address and your entered answers. 

Legal basis

The processing is carried out with your consent according to Art. 6 para. 1 lit. a GDPR.

Recipients

Recipient of the data is a processor on behalf. For this purpose, we have concluded the necessary data processing agreement under which the service provider is obliged to process the data only in accordance with our instructions.

Retention Period

We will process your personal information until your consent is revoked.

Withdrawal of Consent

You may withdraw such consent with effect for the future at any time via email to privacy@pitch.com.

3. Data processing in connection with our App (Desktop, Web, and Mobile)

3.1 Service Provision 

Nature and purpose of data processing

As part of our service via the web application, desktop application, and mobile application you can create, edit, and share presentations. Depending on what you enter into the software to create the presentation personal data may be processed. We also use tools based on large language models such as generative pre-trained transformer models (“GPT”) that may be used for presentation generation, automatically annotating slide data, and converting images used across the web application into a vector representation.

Legal basis

The data processing as described above is based on and necessary for fulfilling a contract (Art. 6 (1) b GDPR).

Recipients

Recipients of the data are technical service providers in the United States. As processors on behalf, the service providers are obliged to process the data only within the scope of our instructions set forth in data processing agreements.


Transfer to third countries

Adequate safeguards for the transfer of your data to countries outside of the EU/EAA are in place. The data processing agreements with the service providers include Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Storage Duration

Subject to legal retention periods, we usually delete your data 3 years after the last user activity respectively after you have deleted your user account.

3.2 Registration and Sign-in 

Nature and purpose of data processing

When you register for an account or sign-in to an existing account, Pitch needs to process certain personal data such as Profile data (user name, email), IP address, Company Data.

Legal basis

The data processing for creating or accessing your account as described above is based on and necessary for fulfilling a contract (Art. 6 (1) b GDPR).

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Transfer to third countries

Adequate safeguards for the transfer of your data to countries outside of the EU/EAA are in place. The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

3.3 Payment Processing 

Nature and purpose of data processing

When processing and monitoring payments for paid services, you need to provide us with certain information that may contain personal information, such as Profile Data, Company Name, VAT Company Address.


Legal basis

The data processing for creating or accessing your account as described above is based on and necessary for fulfilling a contract (Art. 6 (1) b GDPR).

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Transfer to third countries

Adequate safeguards for the transfer of your data to countries outside of the EU/EAA are in place. The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Storage duration

We will process your personal information only as long as we need to. However, given applicable tax laws, usually we will keep records of payments for 10 years.

3.4 Product Improvement

Nature and purpose of data processing:

Pitch uses in-app tracking tools to see how users use Pitch to improve the Pitch experience. We will process the following information: usage data (logfiles, user ID, device data), device type.

Legal basis

The processing is carried out with your consent according to Art. 6 para. 1 lit. a GDPR.

Recipients

Recipient of the data is a processor on behalf. For this purpose, we have concluded the necessary data processing agreement under which the service provider is obliged to process the data only in accordance with our instructions.

Transfer to third countries

Adequate safeguards for the transfer of your data to countries outside of the EU/EAA are in place. The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Withdrawal of Consent

You can withdraw your consent at any time by clicking "Manage cookie settings" below. An opt-out cookie will be installed on your device. This will prevent collection in the future as long as the cookie remains installed in your browser.

3.5 Error Tracking

Nature and purpose of data processing:

We use services to track errors in Pitch and monitor the availability of the service. In order to do this, we need to process the following information: profile data and usage data (logfiles, device data).

Legal basis

When personal data are processed the legal basis for this is Art. 6 (1) f. GDPR based on our legitimate interest in quality assurance and app security.

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Third Country Transfer 

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

3.6 Basic Customer Support

Nature and purpose of data processing

You can send in requests to customer support for troubleshooting or bugs they may find when using the service. In order to answer basic customer support requests, which do not include access to your files, we use profile data, and usage Data (logfiles, device data), as well as company data to answer your query.

Legal basis

When personal data are processed the legal basis for this is Art. 6 (1) b. GDPR and it is based on the fulfillment of our service contract.

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement. 

Third Country Transfer 

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

3.7 Customer Support with File Access

Nature and purpose of data processing

You can send in requests to customer support for troubleshooting or bugs they may find when using the service. In order to answer specific customer support requests, we may need access to your files and any information stored therein, as well as use profile data such as name, e-mail address, affiliated company and location (city or country), and usage Data, such as in-app activity, logfiles, device data, to answer your query.

Legal basis

The processing is carried out with your consent according to Art. 6 (1) a. GDPR.

Recipients

Recipient of the data is a service provider in the United States that helps us manage and respond to our customer’s help requests. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Third Country Transfer 

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Storage duration

If personal data like a presentation's content or a file is shared with us, we delete it as soon as the issue is resolved.

Withdrawal of Consent

You may withdraw such consent with effect for the future at any time via email to support@pitch.com.

3.8 Fonts 

Nature and purpose of data processing

In order to correctly display our application, certain fonts need to be downloaded from web servers. In order to perform this action, the IP address of the user is processed. 

Legal basis

When personal data (such as the IP-address) are stored the legal basis for this is Art. 6 (1) f. GDPR based on our legitimate interest in quality assurance and functionality of our app.

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Third Country Transfer 

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

3.9 Product News

Nature and purpose of data processing

Based on feature use and user activity, we may offer news and updates about features of our app in order to improve user experience.

The legal basis for sending news based on users’ actions is Article 6 (1) a. GDPR. 

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Third Country Transfer 

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Withdrawal of Consent

You may withdraw such consent with effect for the future at any time by clicking unsubscribe on the product news email. 

3.10 Feature Requests / Feedback

Nature and purpose of data processing

We collect feedback and suggestions for new features of our product. If you want to give us feedback or suggest a new feature, you need to create an Canny account and we will process your name, email, as well as a generated user ID. 

The legal basis for collecting feedback and feature requests is either the performance of an agreement with you (Art. 6 (1) b GDPR) or our legitimate interests in improving our product.

Recipients

Recipient of the data is a service provider in the United States. As processor on behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Third Country Transfer 

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

Storage duration

The data is stored for as long as your account is active. In order to delete data, you need to delete your account.

3.11 Presentation Analytics

Nature and purpose of data processing

We collect data about readers of our Presentations, to understand how many people engage with Presentations. This helps us improve our Presentation content and understand the readers level of interest in the subject matter.

Legal basis

We process analytics data in order to pursue our legitimate interests of understanding our readers engagement with our content, to assist our improvement of our content and interactions with our readers.

Recipients

Recipients of the data are service providers located either in the United States or in Europe. As processor on our behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Third Country Transfer

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

3.12 Sales outreach efforts

We collect and receive data from third parties for the purposes of our sales outreach efforts. This includes data such as your business e-mail address, position and company. 

Legal basis

We process contact data to pursue our legitimate interest as a business, to be able to contact prospective leads with relevant offerings. 

Recipients

Recipients of the data are service providers located either in the United States or in Europe. As processor on our behalf, the service provider is obliged to process the data only within the scope of our instructions set forth in a data processing agreement.

Third Country Transfer

The data processing agreement with the services provider includes Standard Contractual Clauses approved by the EU Commission and adequate guarantees that data protection obligations will be met.

4. Third-Party Integrations

4.1 Google Sheets

Should you use the Google Sheets integration in Pitch, we will have the ability to view the Google Sheet files you add to Pitch, the public information of your Google account, and your Gmail address. Both Pitch and Google will remain responsible for the respective personal data within each company's systems.

File authorization is granted on a per-user basis and can be revoked when the user deauthorizes Pitch in their Google Account Settings. We only use this data to import Google Sheets in Pitch (legal basis: Art. 6 (1) a GDPR). You can find further information about the processing of your data by Google under the following link: https://developers.google.com/terms/api-services-user-data-policy.

4.2 Google Analytics Integration

Should you use the Google Analytics integration in Pitch, we will have the ability to view your Google Analytics data, the public information of your Google account, and your Gmail address. Both Pitch and Google will remain responsible for the respective personal data within each company's systems.

Analytics data authorization is granted on a per-user basis and can be revoked when the user deauthorizes Pitch in their Google Account Settings. We only use this data to import Google Analytics data in Pitch (legal basis: Art. 6 (1) a GDPR). You can find further information about the processing of your data by Google under the following link: https://developers.google.com/terms/api-services-user-data-policy.

4.3 Zapier

We offer an integration for the service Zapier provided by Zapier, Inc., a web-based, application integration and data linking service. Both Pitch and Zapier will remain responsible for the respective personal data within each company's systems.The legal basis for the transfer of personal data to Zapier is the user’s consent (Art. 6 (1) a GDPR). For more information visit: zapier.com/privacy.

4.4 ChartMogul

Should you use the ChartMogul integration in Pitch, we will have the ability to view the ChartMogul charts you add to Pitch. We encrypt your API Credentials, before storing them in our database. Both Pitch and ChartMogul will remain responsible for the respective personal data within each company's systems.

File authorization is granted on a per-user basis and can be revoked when the user selects ''Disconnect'' in the ChartMogul section of Pitch's chart popover. We only use this data to import ChartMogul charts in Pitch (legal basis: Art. 6 (1) a GDPR). You can find further information about the processing of your data by ChartMogul under the following link: https://chartmogul.com/privacy/

5. Cookies 

Our Website uses so-called cookies. Cookies do not cause any harm to your device and do not contain any viruses. Cookies serve the purpose of making our service more user-friendly, more effective, and safer. Cookies are small text files which are stored on your device and in your browser.

Most of the cookies we use are so-called session cookies. After the end of the session these cookies will be deleted automatically. The session cookies are used in order to associate successive page requests with the individual users, who at the same time access our Website. Other cookies will be stored on your device until you delete them. These cookies enable us to recognize your browser during your next visit.

By clicking "Agree" in the cookie banner appearing on your screen when visiting pitch.com for the first time you agree that all or specific cookies set out in this clause will be set. This applies to essential cookies, performance, and marketing cookies; essential cookies are such cookies which are necessary to correctly display the Website and/or carry out its basic functionalities. If you, however, choose to not agree with our usage of non-essential cookies (performance and marketing) – either by ignoring the banner or by clicking more options and deselecting marketing and performance cookies– only essential cookies will be set. Your decision will be stored in one cookie which is used to recognize your browser during your next visit, so you will not be asked again until you decide to delete this cookie. Instructions from opting out of performance and/or marketing cookies after you first visit on the website are found on §2.9.

You can adjust your browser to notify you, before you receive a cookie or to decide to accept cookies on a case-by-case basis, to completely or partly exclude all incoming cookies and to activate the deletion of cookies automatically when the browser is closed. You may manage many online advertisement cookies provided by companies via the American web page http://www.aboutads.info/choices/ or the web page of the European Union http://www.youronlinechoices.com/uk/your-ad-choices/. We would like to inform you that the usage and especially the convenience of usage without using any cookies may be limited.

In the event personal data are processed such processing is based on Art. 6 (1) a. GDPR.

Furthermore, it is possible to prevent the acquisition and processing of data generated by the "cookies" in relation to the use of this website, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout

Opt-out: https://adssettings.google.com/authenticated

Cookies

Service Provider Name of Cookie Function Storage Duration
Snowplow sp Performance 1 year
Segment ajs_user_id, ajs_anonymous_id Performance 1 year
Google Analytics _ga, _gcl_au, __Secure-1PAPISID, __Secure-3PAPISID, APISID, HSID, __Secure-3PSID, __Secure-1PSID, SID, SAPISID, SSID, NID, SAPISID, __Secure-3PSIDCC, __Secure-1PSIDCC, __Secure-1PSIDTS, __Secure-3PSIDTS, SIDCC, APISID, 1P_JAR Performance 2 year
Hotjar hjid, _scid_r, _scid, ps_mode, ajs_anonymous_id, _cs_id, _uetvid, _cs_c Performance 1 year
Intercom Intercom-id, intercom-device-id, intercom-session Performance 1 year
Facebook _fbp, sb, datr, c_user, fr, xs Marketing 1 year
LinkedIn ldc, bcookie, AnalyticsSyncHistory, UserMatchHistory, ln_or, s_ips, gpv_pn, s_tslv, lang, sdsc, lms_ads, lms_analytics, lidc,li_sugr, li_gc, li_mc, liap Marketing 1 year
Onclusive Airpr, an_airpr_recent_visit Marketing 1 year
Twitter daa, guest_id, personalization_id, muc_ads Marketing 2 year

6. Data Processing on our Social Media Pages

We operate pages on the following social media channels:

  • Facebook: facebook.com or mobile app by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA or Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland, please refer to privacy policy: https://www.facebook.com/policy.php
  • Instagram: instagram.com or mobile app by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland, please refer to privacy policy: http://instagram.com/about/legal/privacy/
  • Twitter: twitter.com or mobile app by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, please also refer to privacy policy: https://twitter.com/en/privacy,
  • LinkedIn: linkedin.com or mobile app by LinkedIn Corporation, Legal Department -- Privacy, 1000 W. Maude Ave, Sunnyvale, CA 94085, USA / LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, please also refer to: https://www.linkedin.com/legal/privacy-policy

When you visit our social media pages, data is processed both by us and by the responsible social media provider as the responsible party.

The respective provider of social media assumes the data protection obligations towards you as the user, such as information on data processing, and is the contact person for your rights. This follows from the fact that such provider has direct access to the relevant information on the social media page and the processing of your data. However, you are also welcome to contact us if this should become necessary and we will then forward the request to them.

When using Facebook, Instagram, Twitter, or LinkedIn data may also be processed outside the EU. 

6.1 Data Processing and Legal Basis

With our social media pages, we can communicate with you and provide you with interesting information. We may receive further data from you through your comments, shared images, messages, and reactions, which we then process to answer or communicate with you. If you use social media on several end devices, a cross-device analysis of the data can take place.

Furthermore, the providers of social media pages may also use cookies and tracking technologies to analyze and improve their services.

Data processing takes place with your consent or for the purpose of answering your enquiry (Art. 6 (1) a, b GDPR) or on the basis of legitimate interests in improving the services and presentation to the outside world (Art. 6 (1) f GDPR).

6.2 Facebook

Facebook and we use the Page Insights function to process statistical data from users of our Facebook pages (see also the agreement at: https://www.facebook.com/legal/terms/page_controller_addendum). This involves the processing of data in the form of so-called 'page insights', which are described in more detail at https://www.facebook.com/business/a/page/page-insights.

Evaluations and statistics are generated in the form of page insights from the usage data of the Facebook pages, which support us in improving our marketing activities and our external presence. We may also learn about users and their behavior who interact with or use our Facebook Pages to display relevant content and develop features that may be of interest to them. These page statistics show us, for example, which people from certain target groups interact most with our Facebook Page or which content on the Facebook Page was visited, shared, or clicked when and how often. When classifying people into target groups, demographic data, or data about the location of a person is also included in order to place targeted advertisements with these people. If you use Facebook on several end devices, a cross-device analysis of the data can take place. The data collected in this way is statistically processed and usually anonymous, i.e. we cannot establish any reference to the individual person.

Information on these page insights and data processing can be found, for example, in Facebook's data protection statement at https://www.facebook.com/policy.php or at https://www.facebook.com/business/a/page/page-insights.

Facebook also uses cookies and storage technologies. More information can be found here: https://www.facebook.com/policies/cookies/

As a Facebook user, you can at any time influence how your user behavior is recorded when you visit Facebook pages. To do this, you can manage the settings for advertising preferences in your Facebook account or at https://www.facebook.com/ads/preferences, or the Facebook settings in your account or at https://www.facebook.com/settings. Facebook also provides opportunities to contact or exercise rights at https://www.facebook.com/help/contact/1461223320847982 or https://www.facebook.com/help/contact/308592359910928.

6.3 Instagram

When using Instagram and you have an account there, Instagram can assign your activities to your profiles there. Instagram and we use the Instagram Insights function to process statistical data from users of our Instagram pages (see also for Facebook which is connected to the provider of Instagram the agreement at: https://www.facebook.com/legal/terms/page_controller_addendum). This involves the processing of data in the form of so-called 'Instagram Insights' which are described in more detail at https://help.instagram.com/788388387972460?helpref=faq_content.

Evaluations and statistics are generated in the form of Instagram Insights from the usage data of the Instagram pages, which support us in improving our marketing activities and our external presence. Instagram Insights lets us learn more about our users and the performance of our content with you as audience. For this purpose, Instagram provides us with statistics on specific posts and stories created to find out how users interacted with them. When classifying people into target groups, demographic data, or data about the location of a person is also included in order to place targeted advertisements with these people. If you use Instagram on several end devices, a cross-device analysis of the data can take place. The data collected in this way is statistically processed and usually anonymous, i.e. we cannot establish any reference to the individual person.

Instagram also uses cookies and similar technologies. For more information please refer to: http://instagram.com/about/legal/privacy/

As an Instagram user, you can at any time influence how your user behavior is recorded when you visit Instagram pages. To do this, you can manage the settings for advertising preferences in your Instagram account or under https://www.instagram.com/accounts/privacy_and_security/. Instagram also provides opportunities to contact or exercise rights at https://help.instagram.com/contact/1845713985721890 or http://instagram.com/about/legal/privacy/.

7. Questions?

For further information you may contact us any time, for example via email to privacy@pitch.com.